Refund policy
Return & Refund Policy
Thank you for choosing Epoquea. We take pride in the quality of our products and are committed to ensuring customer satisfaction. Please read our Return & Refund Policy below.
30-Day Return Policy
You have 30 days from the date of purchase to return a product for any reason.
To be eligible for a return:
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The product must be returned in the same condition in which it was received
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It must not be damaged or used
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It must be returned in its original, unopened packaging, complete with all accessories, tags, and documentation
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly.
How to Return an Item
Preparing Your Package
Please ensure all items are securely packed in their original packaging, including all labels and accessories.
Return Procedure
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Send an email to epoquea@hotmail.com stating the reason for the return
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Attach a photo of the product you wish to return
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Include in the subject line: Return: order number
You will receive further instructions by email to complete the return process.
Return Shipping Costs
Return shipping costs, including any customs duties or VAT, are the responsibility of the customer.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Non-Returnable Items
Items purchased on sale, during promotions, or with any type of discount/bundle are not eligible for return or refund.
Refunds
Once we receive your return, we will inspect the item and, if approved, issue a refund to the original payment method.
Refund processing times may vary depending on your bank, but generally take up to 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at epoquea@hotmail.com.
Contact Us
For any questions regarding this Return & Refund Policy or other inquiries, please contact us at: