Shipping policy

Shipping Policy

Introduction

At Epoquea, we are committed to delivering your orders quickly and efficiently. This Shipping Policy explains how we process, ship, and deliver your purchases.

Shipping Times

Orders are generally delivered within 2–7 business days.

Please note that delivery times may vary depending on:

  • Destination and geographic location

  • The shipping carrier used

  • Periods of high demand (such as holidays, promotions, or peak seasons)

  • Operational or logistical delays beyond our control

While we strive to meet estimated delivery times, occasional delays may occur due to external factors.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a shipping confirmation email once your order has been dispatched.

Orders placed after 3:00 PM will be processed on the next business day.

Shipping Costs

Shipping costs are calculated at checkout and depend on the selected shipping option and destination.

Tracking Information

Once your order has been shipped, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to become available.

If you have not received your order within 10 business days from the shipping confirmation, please contact us at epoquea@hotmail.com including your name and order number, and we will investigate the issue.

Shipping Carriers

We work with reliable logistics partners to ensure safe and efficient delivery. The shipping carrier assigned to your order will be indicated in the shipping confirmation email.

International Shipping & Customs

For international orders, customers are responsible for any customs duties, taxes, or import fees. Epoquea is not responsible for delays caused by customs procedures.

Lost or Damaged Shipments

If your order arrives damaged or is lost during transit, please contact us immediately at epoquea@hotmail.com. We will review the case and work toward a fair solution.

Policy Updates

Epoquea reserves the right to modify this Shipping Policy at any time. We recommend reviewing it periodically.

Contact Us

For any questions regarding this Shipping Policy, you can contact us at:

epoquea@hotmail.com